Process Overview: 

1. Request Document Provisioning: 

• Contact your institution’s registrar’s office or the appropriate department to request the specific document you need (e.g., transcripts, credentials). 

• For contact details, please refer to the MyCreds Trust Registry, where you can find your institution’s information. 

2. Await Email Invitation: 

• Once your institution provisions the document, you will receive an email invitation from MyCreds to set up your account. Please monitor your inbox and spam/junk folders for this email. 

3. Set Up Your MyCreds Account: 

• Click the link in the invitation email to create your MyCreds™ account. 

• Use the same email address associated with your student record to ensure proper linkage. 

4. Access and Share Your Documents: 

• After logging in, you can view your documents and securely share them with recipients as needed. 

If you encounter any issues or have further questions, please contact your institution’s registrar’s office directly, as they are best equipped to assist with MyCreds-related inquiries.  

If you’ve forgotten your password, you can reset it by following these steps: 

1. Visit the MyCreds login page. 
2. Click on the “Can’t Sign In?” link. 
3. Follow the prompts to reset your password. You will receive an email with instructions to complete the process. 

If you don’t see the reset email in your inbox, please check your spam or junk folder. If the issue persists, contact your institution’s registrar’s office for further assistance. 

If your email address assigned by your institution is no longer active, please follow these steps: 

1. Contact Your Institution: Reach out to your institution’s registrar’s office and inform them about the issue. They can update your email address in their system. 
2. Receive Updated Access Details: Once your email is updated, your institution can resend the necessary information to access your MyCreds account. 

Here are a few steps you can follow: 

1. Watch the Profile Settings and Linking Accounts Video: 

• We recommend watching the instructional video available on the MyCreds website. 

• You can access it here: How-To Videos – Profile Settings and Linking Accounts. 

2. Link Your Email to Your MyCreds Account: 

• If your email is already in use, it’s possible that it’s linked to an existing MyCreds™ account. 

• Try logging in using the “Sign in with your email” option on the MyCreds Login page. 

• If you don’t remember your password, click “Can’t Sign In?” to reset it. 

3. Check for Institution-Specific Access: 

• Some institutions may have specific processes for linking email addresses. 

• If needed, contact your institution’s registrar’s office for additional guidance. 

If you continue to experience issues after following these steps, we encourage you to contact your institution’s registrar’s office, as they manage email linkage and document provisioning. 

Please ensure you’ve completed the following steps: 

• check your spam folder for the email
• try using your phone to access the code more quickly; your pc or mac may have a tool or application that’s causing a delay in receiving emails (which are sent immediately), i.e. access the portal on your computer and the email on your phone
• during the login process, you can select an alternate email address on the MFA validation screen by choosing “Try another way” and selecting a different email address.
• Ensure that you don’t
  
  • close your browser window/tab
  • navigate to another page
  • refresh the page
  • request a new verification code too soon (this will overwrite previous codes requested) 

If you’ve noticed an error in your document, please contact your institution’s registrar’s office directly. They manage the content of academic documents and can assist with corrections. 

Please note that MyCreds cannot process refunds independently of the issuing institution. Please reach out to your institution, who can guide you on any corrective actions and next steps. 

Here’s how you can share your document: 

1. Log In to Your MyCreds Account: Go to MyCreds Login and log in using your credentials. 
2. Select the Document You Wish to Share: Navigate to the “Documents” section and click on the document you want to share. 
3. Use the “Share” Option: Click the “Share” button and follow the prompts to enter the recipient’s email address or select a registered organization. 

You can verify that your document reached its destination by following these steps: 

1. Log in to Your MyCreds Account: Go to MyCreds Login and log in using your credentials. 
2. Navigate to the “History” Section: Select the document you shared and click on the “History” tab to view the activity log. 
3. Check for Delivery Confirmation: The activity log will show whether the recipient has accessed the document. 

Here’s how you can share your document: 

1. Log In to Your MyCreds Account: Go to MyCreds Login and log in using your credentials. 
2. Select the Document You Wish to Share: Navigate to the “Documents” section and click on the document you want to share. 
3. Use the “Share” Option: Click the “Share” button and follow the prompts to enter the recipient’s email address or select a registered organization. 

If the organization you wish to share with is not listed as a “registered organization” in MyCreds, you can still securely share your document by generating a share link.  

Here’s how: 
1. Log in to Your MyCreds Account: Go to MyCreds Login and log in using your credentials. 
2. Select the Document to Share: Navigate to the “Documents” section and click on the document you wish to share. 
3. Generate a Share Link: Use the “Share” button to generate a secure link and provide the email address of the recipient. 

Video with instructions below on how to download a pdf copy of your academic document: 

https://youtu.be/8rS4Mg6qmRE

MyCreds provides secure digital access to academic documents; however, hardcopy documents are managed directly by your institution. 

We recommend contacting your institution’s registrar’s office to request hardcopy versions of your records. They will guide you on the process and any associated fees

You can check if your shared document has been accessed by following these steps: 

1. Log in to Your MyCreds Account: Visit MyCreds Login and log in using your credentials. 
2. Access the Shared Document: Navigate to the “Documents” section and select the document you shared. 
3. Review the “History” Section: The activity log will show whether the recipient has accessed the document and provide timestamps for these actions. 

For any issues with document access, please contact your institution for additional support.