MyCreds Service & Maintenance Updates – MyCreds®

We’re committed to transparency and keeping you informed about any service issues that may affect your experience. Below you’ll find current known interruptions, including instructions for impacted users. This page is updated in real-time.

Current Interruptions

No current interruptions.

Past Interruptions

World Education Services (WES) Sharing Issue

We are currently investigating a technical issue affecting document sharing to World Education Services (WES) through MyCreds. Learners may see their share status remain as “Sending” when selecting “WES” from the organization drop-down share option.

Until the issue is resolved, learners who need to share documents with WES should share directly using the WES email address submit@wes.org instead of selecting “WES” from the organization drop-down menu.

Please note that resharing may require an additional share credit if your document requires payment. If your request is not urgent, you may wish to wait until the issue has been resolved before attempting to share again.

We apologize for the inconvenience and will provide an update once more information is available.

MyCreds Login Disruption

We are currently investigating an issue affecting some users accessing MyCreds. Users may experience difficulties registering, logging in, accessing the MyCreds website, or opening MyCreds links received by email.

Our team is actively investigating the issue and working toward a resolution. We appreciate your patience and will provide updates as more information becomes available.

MyCreds Login Disruption

Some users may encounter difficulty when registering or logging in to MyCreds. If you experience this, please select the alternative image-based verification option when prompted and try again.

If you are unable to proceed, please contact support@aruccnationalnetwork.ca for assistance with a brief description of the error.

Scheduled Maintenance – Infrastructure Upgrade

Status
Scheduled Maintenance – Infrastructure Upgrade

Scheduled Maintenance Window:
August 4, 2025
12:00am PDT / 3:00am EDT / 4:00am EST

Impact
Brief service interruption of approximately 5–7 minutes per portal during the upgrade window as changes are applied across the network. Some services may appear temporarily unavailable or experience minor delays.

Recommended Action
No action is required from issuing organizations. Please be aware of the brief service pause and plan accordingly if accessing the platform during the maintenance window.

Next Update
A confirmation notice will be posted upon successful completion of the upgrade on August 4, 2025.

Operational Portal Access Issue

Status: Resolved

Reported: June 18, 2025

Impact: Some Issuing Institutions are experiencing intermittent access issues (403 Forbidden error) affecting MyCreds Operational Portal. The Learner portal remains accessible and is not affected at this time.

Recommended Action: If your institution is experiencing this issue, please ensure that a ticket has been submitted to support@digitary.net, and cc info@aruccnationalnetwork.ca for visibility.

Next Update: We will continue to monitor the situation closely and provide an update once access has been restored or if any further action is required.

Ontario College of Teachers – Receive Portal Offline

Status: Resolved

Reported: March 5, 2025

Impact: Credential-holders attempting to send documents to the Ontario College of Teachers through the MyCreds receive portal are currently unable to do so.

Recommended Action: Please send your document directly by email to info@oct.ca by following the instructions available here: Sharing to a Recipient’s Email

Next Update: We will post an update once the portal is restored or if any changes are made to the workaround.

MyCreds Release Notes

MyCreds Release Notes highlight the latest platform updates, new features, and enhancements designed to improve the experience for our members, learners, and credential holders. They keep our community informed and empowered to make the most of the evolving MyCreds platform.

View the Details of our Latest Release 2.6.3

View Previous Release Notes

How We Share Updates

We continuously update this page in real time to keep you informed about the current status of our services. Here, you’ll find information on ongoing outages, available technical workarounds, and details about any recently resolved service interruptions, so you can stay up to date and plan accordingly.

Additional Information

For guidance on any other inquiries, please see our MyCreds Support Hub