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The Support Hub

The Support Hub

Your one place to access, understand, share, and get help with navigating MyCreds. 

MyCreds gives you secure access to your official digital documents issued by participating institutions and organizations.  Whether you’re accessing, managing, or sharing your credentials, the Support Hub provides clear guidance and resources to help you along the way. 

Credential Holder Login

What do you need help with?

Access my documents

Get started, sign in, find a document, or download a PDF where available. 

Badges & Credentials

Find and use digital badges and other credentials issued through MyCreds.

Payments & Share credits

Understand charges, share credits, payment confirmations, and refunds. 

Fix a problem

Troubleshoot login, verification, missing documents, sharing, or technical issues.

Share my documents 

Send credentials to an organization or recipient and manage active shares.

Find my Institution

Locate the organization responsible for your document, fees, corrections, or request status.

Understanding MyCreds

See who you can contact before you start.

MyCreds Helps You

  • Access documents issued to you 
  • Store and view digital credentials
  • Share credentials securely
  • Check sharing activity and manage shares

Your Issuing Institution or Organization 

  • Receives and processes your document request
  • Creates and issues your document
  • Sets document fees and share-credit rules
  • Corrects document information and approves refunds

Access My Documents

From requesting a credential to viewing it in MyCreds.

MyCreds is the secure digital credential platform used by participating institutions and organizations to deliver official documents to you.

New to MyCreds? Start with your Institution

You do not need to create a MyCreds account before your institution issues a document for you. Request your transcript, credential, or other official documents through your institution’s normal request process. 

  • When the document is issued, MyCreds sends you a notification email with a link to access it. 
  • Use the email address associated with your student record whenever possible. 
  • If your school email is no longer active, contact your institution to update the email on your records and resend your MyCreds access information. 
I cannot find my document

Confirm that your institution has issued your document and that you are signing in with the correct email address. You may also have another MyCreds account linked to a different email. 

  • Check your spam or junk folder for the original MyCreds notification. 
  • Try another browser or device after clearing your cache and cookies. 
  • Contact your institution if the document has not been issued, is delayed, contains an error, or may have been revoked, replaced, or reissued. 
Download a PDF

If your institution allows downloads, you can download a PDF copy from your MyCreds account. Some documents may have different access or sharing rules set by the issuing institution. 

Payments & Share Credits

Understand why you may be asked to pay and who controls the charge.

Your issuing institution or organization sets document prices, payment rules, and share-credit options. What you see in MyCreds depends on how your institution has prepared the document.

Share Credits

Share credits are attached to a specific document type and may be used to view and/or share a document. Share credits do not expire; however, they cannot be transferred between different document types. 

  • If your SHARE button is unavailable or grayed out, you may need additional share credits, or the document may no longer be available for sharing. 
  • If there is no option to purchase more credits, contact your institution to confirm whether additional credits are available for that document. 
Payment Confirmation and Refunds

After a payment, keep the confirmation email you receive. It includes transaction details and serves as your proof of payment. 

Refund requests must be handled through the institution that issued your document. The institution manages refund approval. 

Share My Documents

Send verified credentials securely and stay in control of access.

Your issuing institution or organization sets document prices, payment rules, and share-credit options. What you see in MyCreds depends on how your institution has prepared the document.

Choose how to share

Open the document in MyCreds and select Share. You can choose to share it with a registered receiving organization or send a secure link by email.

  • Registered organization: Search for and select the receiving organization in the MyCreds receiving network, if available.

  • Secure email: Enter the recipient’s email address and, if applicable, set a PIN and an access expiration date.

  • Email vs. organization sharing: If MyCreds asks whether to Send to Email Address or Send to Organization, choose carefully. Send to Email Address sends the document to the exact address entered; Send to Organization sends it to the organization’s MyCreds receiving account. Refunds for duplicate share credits are handled by your issuing institution.

  • Before sending, make sure the recipient accepts MyCreds documents and that the email address is correct.

Manage an existing share

Use your document sharing or access control area to review active shares. Depending on the share type, you may be able to resend the notification, deactivate the share, update the expiry date or PIN, or review whether the document was delivered or opened. 

My recipient did not receive the document.

Confirm the email address, ask the recipient to check spam or junk folders, review the share status, and resend the notification or create a new secure share if needed. 

My recipient did not receive the PIN. 

PINs are sent automatically in a separate MyCreds email. Ask the recipient to check spam or junk folders and confirm the email address used for the share. 

What happens if my document is updated? 

If your institution updates a document, you already shared;, the updated version is available through active share links while those shares remain active. 

Badges & Micro-Credentials

Access badges and micro-credentials issued after you complete the required program, course, module, or criteria.

MyCreds does not award badges or issue micro-credentials. The issuing institution or organization determines when you have met the requirements of a course and issues them through MyCreds. 

If you expected a badge or micro-credential but have not received it, contact the institution or department responsible for the program. Once issued, you will receive a MyCreds email notification with a link to access it. 

Troubleshooting

Try these steps below!

I cannot sign in
  • Use “Can’t Sign In?” on the MyCreds login page to reset your password. 
  • Confirm that you are using the email address associated with your student record. 
  • If your institutional email is inactive, contact your institution to update your records. 
  • If a verification code does not arrive, check spam or junk, use “Try another way” if available, and avoid requesting multiple codes too quickly. 

If you expected a badge or micro-credential but have not received it, contact the institution or department responsible for the program. Once issued, you will receive a MyCreds email notification with a link to access it. 

I am having a technical problem
  • Try a different browser like Chrome, Firefox, or Edge. 
  • Clear your cache and cookies , or use a private/incognito window. 
  • Disable browser extensions and try another device or network. 
  • For CAPTCHA issues, use the alternative verification option shown on the MyCreds login page. 
I need more help

Use MYRA, our MyCreds Virtual Assistant, for 24/7 help with common platform questions. If your issue cannot be resolved in chat, MYRA can guide you to submit a support request. Your ticket request will be queued and responded to by the MyCreds Support Team in the order it is received. 

Who Should I Contact?

Get your question to the right place.

Contact MyCreds Support For

  • Login or verification-code issues after troubleshooting
  • Technical errors on the MyCreds platform
  • CAPTCHA or accessibility login alternatives
  • Account-linking or platform issues after a document is issued

Contact your Institution For

  • Requesting a transcript, credential, or hardcopy
  • Document delays, missing documents, corrections, or reissues
  • Fees, refunds, account holds, and share-credit policies
  • Updating the email address on your student record

Find your institution contact information in the MyCreds® Member Trust Registry.

Find organizations that receive MyCreds documents through the MyCreds Global Receive Network Directory. 

For MyCreds Technical Support, contact support@digitary.net and include your full name, issuing institution, email address used to sign in, the exact error message, and a screenshot if possible. 

More Learner Resources

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