Welcome to the MyCreds Support Hub

9 June 2025 2025-06-10 14:48

Need Help Getting Started with MyCreds?

The MyCreds Support Hub is your go-to resource for help navigating the MyCreds Platform, including accessing, viewing, and sharing your official digital documents.

Support Options Available

1. Chat with MYRA, MyCreds Virtual Assistant

Available 24/7, MYRA can answer common questions and guide you through using the platform—just click the chat icon in the bottom right corner to get started.

2. Browse our FAQs

Step-by-step guidance on logging in, accessing documents, sharing with third parties, and troubleshooting common issues.

3. Explore MyCreds YouTube Channel

Watch step-by-step videos for how to log in, access your documents, share them, and troubleshoot common issues.

4. Submit a Support Ticket through MYRA

If your question can’t be resolved in the chat, MYRA will help you submit a support request for further assistance. Click the chat icon in the bottom right corner to get started.

Questions about your documents, fees, refunds, or institutional policies?

All questions and concerns regarding your documents, fees, refunds, and/or institutional policies are handled by the organization that issued your documents. Please reach out to them directly for assistance.

Find your institution or organization in the Member Trust Registry.

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.