Skip Navigation
Requesting documents Icon

Requesting documents

I graduated before 2020. How can I get my documents?

MyCreds™ launched in fall 2020. Participating Canadian colleges and universities participating in MyCreds™ began issuing documents, transcripts and credentials to students, former students and graduates through the online credential wallet at that time. Some are beginning to also issue documents from prior to 2020.

If you have not received an email from your institution encouraging you to go into your MyCreds™ online learner portal, graduated prior to fall 2020, and/or have no MyCreds™ account, contact your former college or university to order your transcripts and credentials.

If your institution has not joined MyCreds™, be assured that we are working to have them join in future!

Registration and logging in Icon

Registration and logging in

How do I register for a MyCreds™ credential wallet?

If your Canadian college and/or university has joined MyCreds™, they will email you directly when documents, transcripts and credentials are issued to you through the MyCreds™ credential wallet. Make sure you follow the instructions in that email to register and create your MyCreds™ account.

See also “Requesting documents”.

I tried to sign in via “Sign in with your institution”, but mine is not on the list.

Colleges and universities have different sign-in methods. If yours is not on the drop-down list, they might not yet have joined. If they have joined and sent you an invitation message, you have to sign in by entering the email address and password on the MyCreds™ credential wallet login page.

Make sure you use the same email address that you used to register.

I don’t remember my password.

You can reset the password for your MyCreds™ account by clicking on the “Can’t Sign In?” link on the MyCreds™ login page. This will send a reset password email to your student email address.

Make sure you specify the same email address that you used to register.

I can’t login. The system tells me that my username or password is invalid.  What do I do?

First, were you notified by your college or university to use this system? If not, you may not have an account so will need to continue requesting your documents and credentials directly from your institution. Contact your college and/or university Registrar’s Office and ask if they are using MyCreds™. If they are not, encourage them to do so by visiting mycreds.ca for more information. Also, please keep in mind that MyCreds™ launched in Fall 2020. It will take time to for our Canadian colleges and universities to onboard.

If your college or university did notify you to use MyCreds™, make sure you are using a valid username. You can reset the password for your MyCreds™ account by clicking on the “Can’t Sign In?”‘ link on the MyCreds™ login page. This will send a reset password email to your {student email} address.

Make sure you specify the same email address that you used to register. If you still can’t login, contact your former college’s and/or university’s Registrar’s Office and follow their normal procedures for resetting your password.

I reset my password using "Can't Sign In?", but I have not received an email.

Please check the following:

  • Your spam folder.
  • Make sure you used the same email address as the one you used to register.
  • Please note that the reset password email will be sent to the primary email address that you have set for your MyCreds™ account.

If issues persist, please contact the Registrar’s Office at your college or university.

Accessing my documents Icon

Accessing my documents

I can’t see any documents in my MyCreds™ credential wallet. What do I do?

Please check the MyCreds™ email sent by your college or university and click on the link in the email to access your document/s.

If you are still not able to access your document/s then please contact the Registrar’s Office at your college or university. Make sure to provide details including the email address you used to login MyCreds™ account and your student id assigned by your college or university.

My email address assigned by my college or university is no longer active. How do I login and access my records?

If you have linked your personal email address with your MyCreds™ account then please try accessing documents by logging into the MyCreds™ login page with your personal email address.

If you have not linked your personal email address with your MyCreds™ account then you will have to request that the Registrar’s Office at your college or university re-issue your documents to your personal email address. Unfortunately, because you did not set up your personal email when you first activated your account, the MyCreds™ team is not able to assist you.

Sharing documents Icon

Sharing documents

I would like to share my credentials with an organization that is not listed as a "registered organization".

Not all organizations are set up as a “registered organization”. That’s completely okay. You can still provide them access to your documents and credentials in your MyCreds™ credential wallet.

Please share your credentials using the “Generate a link to my documents” option within your MyCreds™ credential wallet and specify the recipient email in the “Recipient Email” field on the “Document sharing” form. This will send an email to the recipient with the link to access the document.

How do I know my document or credential reached its destination?

When you first share a document, a notice appears in the top right hand corner of your screen to let you know your share was successful. Also, when you open a document or credential in your MyCreds™ account, you will find a summary at the top right part of your screen that is called “History”. Click on this to see the summary of actions you took for that document.

How do I cancel sharing of my document?

Go into your MyCreds™ account, click on “Sharing” (located in the left navigation bar), and make adjustments by clicking on “Disable”. This button is located on the far right side of any document or credential in your MyCreds™ account. You can also extend and change the time period for access through the same “Sharing” link.

Note: it is not possible to cancel a share of a document after you have sent it to someone.

Profile settings and linking accounts  Icon

Profile settings and linking accounts

I want to link a college or university account in my profile in MyCreds™, but they are not on the drop-down list

If your provider is not on the list, use the “E-mail Accounts” => “+ link another email “ option to link accounts.

Ordering hardcopies Icon

Ordering hardcopies

I need hardcopy documents.  Can you help?

For ordering hardcopies, you need to contact your college or university. Only digitized versions are available in the MyCreds™ credential wallet.

Charges and payments Icon

Charges and payments

I have a question related to the cost for a document. Who can I speak with about fees?

When paying for a transaction within MyCreds™, the fee is processed using Stripe. However, the actual document fees are set by your college or university or the organization that issued your document. They set these fees in accordance with their governance protocols. MyCreds™ does not determine these fees. Please contact your college or university or the organization that issued your document for more information.

I’m having trouble processing the Stripe fee payment. What should I do?

Try to process your payment using another credit card. Sometimes it helps to refresh the browser.

In order to use the online system, you also need to code in the CVC number which is the three or four digit number located on the back of your card. Please ensure that your billing address corresponds to the address noted on your credit card statements. Otherwise, your payment will be rejected.

If the payment still won’t work, contact your school’s Registrar’s Office for help or the organization that issued your document. Neither ARUCC or MyCreds™ can access and see your personal credential wallet information or your personal payment transaction. Only your school or the organization that issued your document is in a position to provide you with alternatives or triage the matter to the appropriate support team so that it can be further investigated.

What kind of cards can I use for payment?

You can use any card Stripe accepts that can process online transactions, including Visa, MasterCard, Maestro, American Express, Google Pay, and Apple Pay.  To process a payment through Stripe you must enter the CVC number, which is available on the back of your card.

If a payment applies for a particular service, what do I need to do to ensure any payments are accepted using my credit card or payment card through MyCreds?

Please ensure that your billing address corresponds to the address noted on your credit card statements. Otherwise, your payment will be rejected.

Document content Icon

Document content

I have a question about the content of my qualification documents (misspelled names, missing subjects/grades, etc). What should I do?

Your college or university is responsible for the content of the documents issued to you. MyCreds™ has no access to change any content on your documents.

Please contact your college or university for assistance.