MyCreds accounts are provisioned through the document request process with your institution. To access your document: 

• Request your transcript, credential, badge, or other official documents through your institution’s document request process. 

• Once your institution issues the document, you will receive an email notification from MyCreds. 

• Use the link in the email to access your new MyCreds account. You do not need to create a separate account before your institution provisions the document. 

• Log in using the email address associated with your student record whenever possible. 

You can find your Institutions contact information here: MyCreds® Member Trust Registry | Registre de confiance des membres de MesCertif®. 

If you forgot your password, please follow the steps below: 

• Visit the MyCreds login page. 

• Select “Can’t Sign In?” 

• Follow the prompts to reset your password. 

If you do not receive the reset email, check your spam or junk folder, confirm you entered the correct email address, and try submitting the request again.  

If the issue continues, contact your institution to verify the email address associated with your student’s record. 

MyCreds accounts are created through your institution’s document request and issuance process, so this message may appear if you are using the wrong email address or if your account has not yet been provisioned. 

• Confirm that you are using the email address associated with your student record. 

• Reset your password using “Can’t Sign In?” on the MyCreds login page. 

• Confirm with your institution that your student-record email address is current. 

If the issue continues after those steps, contact your institution’s registrar’s office to confirm your document request and account provisioning status. 

Please contact your institution directly and request that they update the email address associated with your academic records. Once updated, your institution can resend your MyCreds access information.

If you did not receive your verification code or it has expired, please follow the steps below: 

• Check your spam or junk folder. 

• Access your email on your phone for faster delivery. 

• During login, select “Try another way” to use another available email address. 

• Avoid refreshing the page, requesting multiple codes too quickly, or closing the browser window during verification. 

If the issue continues, contact MyCreds Technical Support directly at support@digitary.net and include your full name, issuing institution, email address used to log in, and the exact error message or screenshot if available.

You may have more than one MyCreds account because each institution provisions learner accounts separately. If you attended more than one institution, log in using your existing MyCreds account and review your profile settings to link any additional email addresses associated with your records. If you continue having trouble, contact MyCreds Support at support@mycreds.ca for account-linking assistance.

A secondary email is not the primary email currently associated with your MyCreds account. This can happen when your institution issued a document to a different email address, or when multiple institution-issued accounts are linked. Confirm which email your institution has on file and contact your issuing institution if the email needs to be reviewed in your MyCreds profile.

MyCreds does not issue academic documents or badges directly.  

To obtain an academic document, you must request it through your issuing institution’s registrar’s office, student portal, continuing education office, or another official institutional process. 

Badges are typically awarded by the issuing institution after you complete the required course, module, program, or other criteria. You may not need to request the badge separately. If you believe you have met the requirements but have not received a badge, please contact the institution or department responsible for the course or program. 

Once the institution issues the document or badge through MyCreds, you will receive a MyCreds email notification with a link to access it.  

Please try the following: 

• Confirm that your institution has issued the document. 

• Ensure you are using the correct email address. 

• Check whether you have another MyCreds account using a different email. 

• Clear your browser cache and cookies, then try another browser or device. 

• Check your spam or junk folder for invitation emails. 

• Confirm with your institution that the document has not been revoked, replaced, or reissued to a different email address. 

If the document still does not appear, contact your institution to confirm the document was issued correctly. 

Document processing timelines are managed by your institution, not MyCreds. Delays may occur because of graduation periods, weekends or holidays, institutional processing timelines, account holds, or outstanding balances. Please contact your institution’s registrar’s office for updates regarding your request.

The document request process sits fully outside MyCreds and is managed by your institution. Even if you graduated before your institution began using MyCreds, your institution may still use MyCreds as its current delivery method. Follow your institution’s process to request the document. If the institution issues the document through MyCreds, you will receive a notification when it is ready that comes with a link to access it. 

Your institution manages the content of academic documents. Please contact your institution’s registrar’s office directly to request corrections.

Hardcopy academic documents can be requested through the issuing institution. Please visit your institution’s website or contact its registrar’s office for printed or mailed document options. MyCreds provides digital document access and sharing. 

You can download a PDF version of your document directly through your MyCreds account if your institution allows downloads.  

Instructional video: https://youtu.be/8rS4Mg6qmRE 

Each document has an option to share. When sharing, you can choose to share through the MyCreds Global Receive Network where available/preferred or share securely by email. 

• Log in to MyCreds and open the “Documents” section. 

• Select the document you wish to share. 

• Select “Share.” 

• Choose a registered receiving organization from the MyCreds receive network, where available, or choose to send via secure email and enter the recipient’s email address for secure email sharing. 

• If sharing securely by email, you can set an access code/PIN and/or set a time limit for how long the document is available. 

• Before sharing, confirm the recipient accepts MyCreds documents. Also confirm that the recipient’s email address is correct. 

No. MyCreds does not manually send documents on behalf of learners.  

You must share your own documents from your MyCreds account using the share options available on the document. 

Yes. If the organization is not listed as a registered organization on the Global Receive Network, you can generate a secure share link or secure email share and send it directly to the recipient.

If your recipient did not receive the document you have shared, please follow the steps below: 

• Verify the recipient’s email address. 

• Ask the recipient to check spam or junk folders. 

• Ask the recipient to look for an email from MyCreds with a link to view the document. 

• Review the document’s sharing/history area for delivery status. 

• Resend the share email or create a new secure share if needed. 

For each shared document, you can now verify that the document has been delivered and, in some cases, viewed. Open the document and review the sharing/history area. The activity information may show delivery status, whether the document was accessed, and access timestamps. 

Yes. Depending on the share type, you may be able to deactivate the share, edit the expiration date, update or remove the PIN, or personalize the share name. Open the document sharing settings to manage these options.

If the share has not yet been viewed and was shared by email, you may be able to update the recipient’s email address. If the share has already been accessed, a new share is required. 

PINs are sent automatically in a separate email from MyCreds. Please ask the recipient to check their spam or junk folders. Be sure to confirm that the recipient’s email address is correct. You may also review or update the PIN in your share settings. 

When an institution updates a document that you have already shared, the update will be pushed to active shares, provided the share link is still active. Recipients will continue to access the updated version through the original active share link. 

Through our MyCreds Global Receive Network, you can share your documents directly with trusted credential networks, qualification authorities, and partner organizations.  

If an institution or organization is not available on the Global Receive Network, you may need to use secure email/share link options or follow the recipient institution’s stated document-submission instructions. 

View MyCreds Global Receive Network

Share credits are credits on your MyCreds account that can be used to view and/or share documents, depending on how your issuing institution has configured the document. Institutions set document costs and parameters. You do not need a share credit simply to log in to MyCreds.

This depends on the document and how your issuing institution configured it. Some documents may be viewable without using a share of credit, while others may require share credits to view and/or share. Check the options shown on your document in MyCreds, and contact your institution if you have questions about their share credit policy. 

Your SHARE button may be grayed out because the document requires additional share credits as sharing is restricted by the institution, or the document has been revoked or replaced. If available, select “+ SHARE CREDITS” to purchase additional credits. If there is no purchase option or the issue does not resolve, contact your institution to confirm the document’s sharing rules and status. 

Institutions may set limits on how many times a document can be shared or whether additional share credits can be purchased. If the purchase option is not visible, contact your institution to confirm whether additional credits are available for that document type. 

No. Share credits purchased for one document type cannot be transferred to another document type. Different document types may have different prices or institutional rules.

Share credits do not expire. However, they can no longer be used if the associated document is revoked or if the institution has set an expiry date for the document, and that date has passed.

Refund requests must be requested directly by the institution that issued your document. Institutions manage all charges and refund approvals for transactions through MyCreds. Please contact the Registrar’s Office for the institution that issued your document. You can find their contact information on the MyCreds® Member Trust Registry.

Receipts are not available for download in the MyCreds Learner Portal. After making a payment, you will receive an email confirming the transaction, which serves as proof of payment.  

If the payment confirmation email cannot be located, please check the inbox, junk, spam, deleted, archived, and automatically sorted folders for the email address used during payment. 

Please verify your billing information, confirm your payment method is supported, and try another browser or device. If the issue appears to be technical and continues after troubleshooting, please contact MyCreds Support at support@mycreds.ca. If the issue is related to pricing, refund approval, charge policy, or share credit rules, contact the issuing institution. 

If you are experiencing technical issues, please try the following steps to help troubleshoot: 

• Use another browser such as Chrome, Firefox, or Edge. 

• Clear your cache and cookies. 

• Use incognito/private browsing mode. 

• Disable browser extensions. 

• Try another device or network. 

If the issue continues, contact MyCreds Technical Support at support@digitary.net and include your full name, issuing institution, email address used to log in, exact error message, screenshot if possible, and browser/device information. 

On the MyCreds login page, select “Having trouble using Google reCAPTCHA? Click here for an alternative,” then follow the prompts provided on screen. 

The institution may not yet participate in MyCreds as an issuing institution. Contact the institution directly for alternative methods of requesting academic documents.

You may still be able to share securely by email or share link if the recipient accepts MyCreds documents.

Your institution may not support that sign-in route. Use the MyCreds access email sent after document issuance or contact your institution to confirm participation.

Contact your institution for: 

• document or transcript requests 

• processing timelines or urgent issuance questions 

• document corrections 

• refund approval requests 

• account holds or outstanding balances 

• share-credit policies, pricing, expiry, or purchase limits 

You can find institution contact information in the MyCreds® Member Trust Registry. 

Contact MyCreds Technical Support for: 

• login or verification-code issues after standard troubleshooting 

• technical errors on the MyCreds platform 

• CAPTCHA/accessibility login alternatives 

• platform troubleshooting where the document has already been issued 

MyCreds Technical Support contact: support@digitary.net. Include your full name, issuing institution, email address used to log in, exact error message, and screenshots if possible. 

If you paid through MyCreds but didn’t receive access to your transcript, you should use the original MyCreds notification email link whenever possible, as it is connected to the issued document. 

If you believe you paid for the wrong item or were charged without receiving access to the document, you need to contact your institution that issued the document and request a refund review. The institution manages refund approvals and payment settings. 

When contacting your institution, you should provide: 

• MyCreds account email 

• Payment receipt 

• Screenshot of any additional payment prompt or second receipt (if applicable) 

• Brief explanation of what happened 

If the institution approves the refund, they will submit the request to MyCreds on your behalf.